Macy’s
The former central division of Macy’s Inc. engaged The Leaders Lyceum to deploy the “Challenge-to-Change” process as a means of fostering a healthy transition during the closing of this 850-employee division. Post-closing performance data provided by the company indicated a tremendous positive performance difference compared to that of two other divisions experiencing the same difficult transition.
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Macy’s, Inc. is one of the nation’s premier retailers, with over 850 Macy’s and Bloomingdale’s brand department stores and furniture galleries in 45 states with a diverse workforce of approximately 166,000 employees.